Netflix CEO to Customers: Allow me to dig this hole even deeper!

One bit of advice I frequently give to clients is that there is a lot of value in simply owning up to your mistakes and apologizing. Humility goes a long way with the public. An excellent example of that is when Toyota’s CEO gave a heartfelt apology for product defects in the Prius. But there is … More Netflix CEO to Customers: Allow me to dig this hole even deeper!

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When Making Good News Becomes Your Bad News

We’re all used to private companies using search engine optimization techniques to improve visibility of news they want people to read and sometimes to bury bad news that keeps getting regurgitated. It’s not hard at all to exile bad coverage to the second page of Google results which is one more page than most people … More When Making Good News Becomes Your Bad News

Yahoo Board to Shareholders, “We have no idea WHAT we’re doing!”

Today’s business headlines are positively screaming with the news that the Yahoo board of directors fired CEO Carol Bartz over the phone yesterday. It doesn’t really matter whether Bartz deserved to get fired or not. She’d been there two years and Yahoo stock is still in the basement, which is what she was hired to … More Yahoo Board to Shareholders, “We have no idea WHAT we’re doing!”

Apple’s Keystone Cops Raid San Francisco Man’s Home

Plaintiff’s attorneys must be battling over the chance to sue Apple and the SFPD on behalf of Sergio Calderón, whose house was searched by two Apple investigators while four plainclothes SFPD officers waited outside. The biggest problem, from Apple’s point of view, is that their investigators apparently failed to tell Calderón that THEY weren’t cops. Instead, it … More Apple’s Keystone Cops Raid San Francisco Man’s Home

Sometimes it’s who is NOT talking that tells the story

Today’s Los Angeles Times has a big headline “Defense Chief Leon Panetta’s Commute Raises Eyebrows.”  Defense Secretary Panetta, who is from Carmel California, generally flies home on weekends instead of staying in Washington DC. Of course, being the Secretary of Defense, he is on duty 24/7 and doesn’t go ANYWHERE without an insane amount of … More Sometimes it’s who is NOT talking that tells the story

Chinese Sovereign Wealth Fund Buying LA Dodgers?

Dodgers fans have been saying for a long time now that ANYONE would be preferable to the McCourt family, the scandal-plagued current owners of the baseball team. But recent news of a $1.2 billion offer to buy the team from the McCourts stirred up a hornets nest when it was revealed that Chinese government money is … More Chinese Sovereign Wealth Fund Buying LA Dodgers?