Netflix CEO to Customers: Allow me to dig this hole even deeper!

One bit of advice I frequently give to clients is that there is a lot of value in simply owning up to your mistakes and apologizing. Humility goes a long way with the public. An excellent example of that is when Toyota’s CEO gave a heartfelt apology for product defects in the Prius.┬áBut there is … More Netflix CEO to Customers: Allow me to dig this hole even deeper!